This agreement outlines the refund and return policy of services and products provided by Graphic Plus US LLC.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Custom Orders
Due to the personalized nature of printing services, all custom orders are final and non-refundable once approved for production.
Cancellations
- Orders can be cancelled before final artwork approval or before production begins.
- A cancellation fee may apply for any design or setup work already completed.
Reprints
If there is a printing error caused by us (e.g. incorrect size, colors, spelling, or layout that does not match the approved proof):
- We will offer a free reprint or a store credit.
- You must notify us within 5 business days of receiving your order with clear photos or return of the defective items.
We do not offer refunds or reprints due to:
- Customer errors (e.g. typos, low-resolution images, incorrect file submissions).
- Slight color variations (within industry-accepted tolerances).
- Delivery delays caused by third-party carriers.
Products
If you’ve ordered apparel or other products that were not customized, you have the opportunity to request a refund within 30 days, provided the product is in its original condition.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card, original method of payment, or as store credit within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and we will provide you with instructions to complete your exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
Shipping Issues
We are not responsible for lost, stolen, or delayed shipments once the package leaves our facility. However, we will assist in tracking and filing a claim with the carrier if needed.
Returns
To return your product, please submit the Contact us form and indicate that you’d like to request a return. Be sure to include your contact information so a member of our team can reach out with return instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.
Return policy
Our refund policy for business card printing, flyer printing, and our other online printing services is simple. If your order hasn’t started printing yet, we’ll cancel it and offer a full refund. No penalties, no lost deposit, no strings attached.
But because we’re awesomely fast, most business cards, flyers, brochures, and other orders are in the printer the day they’re placed. That said, if you beat the clock and email your cancellation request to sales@graphicplusllc.com before we print, we promise to honor it and give you your money back.
For every design order, a 24 to 48-hour period is allowed for a proof to be sent. Once the proof has been sent, the customer has the right to cancel the order. If the cancellation request is not submitted immediately after the first proof has been sent, then an approval of the work in progress is assumed, and the customer waives the right to a refund of the design order.